The Repair Process

Call or bring in your device, then speak to one of our experienced technicians to discuss your concerns.  Make sure to give full details about what happened to device and how if you know, discuss options for repair if applicable, and submit pre-payment to cover diagnostics and repairs. Please wait patiently as our technician checks out your device to properly conclude what needs to be repaired/replaced.  If we find out your device needs additional parts for repair, you will receive a phone call to discuss options.  When the repair is completed, come back and pick up your device and pay any remaining balance owed. Some parts will require a prepayment if the part is not in stock and exceeds $100.

Turnaround and Warranty

•  Actual repair times will vary based on individual faults and the availability of parts.
• Our typical turnaround time is between 2-4 weeks. We have been overwhelmed with repairs.
• Repairs are priced with our flat-fee service program and vary depending on system.
• Board level work is an additional fee and depends on system – HDMI, USB, charging port and main board repairs.
• All systems that require a deep cleaning (bug infested, tar buildup, animal dander, etc…) are subject to a $35 MANDATORY cleaning fee. Fee is paid at time of drop-off. If we open the system and a deep cleaning is required during service the cleaning fee will be added to invoice.
• We warranty all of our work/parts for 30 days.
• We also offer a 1 year extension for an additional charge of $50 when purchased at the time of pick-up (all current and next generation systems only).
• Our 1 year warranty covers repair fees and physical small parts such as HDMI ports, thermal paste, rollers, gears and adjustments.
• Any system modifications or dismantling equipment automatically voids this warranty.
• Our warranty does NOT cover faults such as physical damage, power surges, liquid damage, bug infestation related damage, or installation of hardware/software modifications after repairs are complete.
• Warranties start the day the repair is completed and not the date of pickup.
• Any repair not picked up within 60 days is considered property of Console Repair Store (SysQuick) and will be sold.